USPS
You get what you pay for?
I was in the Post Office, here in Orlando, the other day. I needed to send a package to New Jersey. I must admit the staff in the Post Office is *very* friendly. Actually, they are quite ‘chatty’. So, overall it is not an unpleasant experience to visit the Post Office (unlike a trip to the Department of Motor Vehicles!).
After announcing the price for shipping the package, the clerk asked, “Would you like delivery notification or insurance?”. I was stunned. If I need to pay ADDITIONAL MONEY for a guarantee it was delivered or that it will not be damaged, then WHAT AM I PAYING FOR IN THE FIRST PLACE?
The US Postal Service is notorious for this, though.
In an attempt to be an educated consumer I once asked about ‘Express Delivery’. The advertisements spout, “Guaranteed 2 Day Delivery” or “Guaranteed Overnight Delivery”. That is wonderful. I asked what happens if it is late. The clerk simply gave me a blank stare. Then proceeded to explain that there is no consequence if the package does not arrive as ‘guaranteed’. Well, to me that is no GUARANTEE!
Other carriers (whom I need not name) provide a definitive restituion if they do not meet the promised delivery schedule. That is a guarantee!
